TRACK YOUR ORDER
Every JustRollerShades.com shade is custom-made according to the measurements and product selections submitted with your order.
PRODUCTION TIME
Our normal production time is approximately 7 to 10 business days.
Additional production time may be required if a specific fabric, color, component, or matching dye lot must be ordered or replenished. Business days do not include weekends or holidays.
Production time is separate from shipping transit time.
TRACKING YOUR SHIPMENT
You will receive a shipping confirmation email containing your tracking number after your order leaves our Florida factory.
Use the tracking link in that email to view the latest carrier information. It may take up to 24 hours after receiving the email for the carrier’s first scan to appear.
Most orders are shipped by UPS. Normal transit time is approximately 3 to 7 business days after shipment, depending on the destination. Carrier delivery dates are estimates and may change because of weather, service interruptions, or other circumstances outside our control.
CHECKING AN ORDER STATUS
If you have not received a shipping confirmation and would like an update, please contact us with:
• Your full name
• Your order number
• The email address used for the order
• Your shipping ZIP code
For customer privacy, we may need to confirm the order information before providing details.
DELIVERED BUT NOT LOCATED
If tracking shows that your order was delivered but you cannot locate it:
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Check all entrances, porches, garages, side doors, and other protected delivery areas.
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Ask other household members, neighbors, building staff, or property management whether they accepted the shipment.
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Review any delivery photograph or proof of delivery provided by the carrier.
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Contact the carrier using the tracking number.
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Contact us promptly if the shipment still cannot be located.
DAMAGED SHIPMENTS
Inspect all packages and products promptly after delivery.
If a package or shade arrives damaged, keep the product, packaging, labels, and shipping materials. Contact us within seven calendar days of delivery and provide:
• Your order number
• A description of the problem
• Photographs of the shipping box
• Photographs of the shipping label
• Photographs showing the damaged product and packaging
Do not discard packaging or return a product without contacting us and receiving instructions.
WRONG OR MISSING ITEMS
If an item is missing or you believe you received the wrong product, contact us within seven calendar days of delivery. Include your order number, a description of the issue, and clear photographs of everything received.
NEED HELP?
Please contact us before filing a payment dispute so we have an opportunity to locate the shipment, review the carrier records, and resolve the issue.
Email: justrollershades@gmail.com
Phone: 727-841-6800