Shipping policy
SHIPPING POLICY
Effective September 3, 2026
PRODUCTION TIME
Every shade is custom-made after an order is placed. Most orders are manufactured and prepared for shipment within 7 to 10 business days after payment is confirmed.
Business days do not include weekends or federal holidays.
Additional production time may be required when a particular material, color, or matching dye lot must be ordered or replenished. If an order is expected to take longer than the stated production timeframe, we will contact the customer with an updated estimated shipping date and provide any options required by applicable law.
SHIPPING CHARGE
A flat shipping charge of $39.95 applies to each order shipped within the 48 contiguous United States.
The flat shipping charge does not apply to Alaska, Hawaii, U.S. territories, or international destinations. Customers in these locations must contact us before ordering to confirm shipping availability and obtain a shipping quote.
CARRIER AND DELIVERY TIME
Orders are normally shipped by UPS. Estimated transit time after shipment is approximately 3 to 7 business days, depending on the destination.
Production time and carrier transit time are separate. The estimated delivery period begins after the order has completed production and has been transferred to the carrier.
Carrier delivery dates are estimates and may be affected by weather, service interruptions, holidays, regional conditions, or other circumstances outside our control.
TRACKING INFORMATION
Tracking information will be emailed after the order ships. Customers are responsible for monitoring the shipment and making arrangements to receive the package.
Some orders may arrive in more than one package or shipment. No additional shipping charge will be added when we divide an order into multiple shipments.
SHIPPING ADDRESS RESPONSIBILITY
Customers are responsible for providing a complete and accurate physical delivery address when ordering. UPS cannot deliver custom shade orders to a post office box.
Address change requests must be emailed to justrollershades@gmail.com within three hours of placing the order. We cannot guarantee that an address can be changed after the three-hour period or after a shipping label has been created.
The customer is responsible for additional carrier charges, address correction charges, return shipping, or reshipping costs caused by an incorrect or incomplete address provided with the order.
DELIVERY CONFIRMATION
An order is considered delivered when the carrier records delivery to the shipping address provided with the order.
JustRollerShades.com is not responsible for theft, loss, or damage occurring after confirmed delivery unless the carrier confirms that the package was delivered incorrectly or responsibility is otherwise required by law.
Customers who cannot locate a package marked delivered should first check the delivery area, household members, neighbors, and any building management office, and then contact UPS. Customers should also notify us promptly so we can provide available shipment information.
REFUSED AND UNDELIVERABLE SHIPMENTS
Because our products are custom-made, refusing delivery or failing to retrieve a shipment does not cancel the order and does not make the product returnable or refundable.
If a package is returned because it was refused, unclaimed, or addressed incorrectly, the customer will be responsible for the actual cost of reshipping it.
SHIPPING DAMAGE
Customers should inspect all packages and products promptly after delivery. Visible package damage should be photographed before the package is opened.
Shipping damage, missing items, or incorrect products must be reported to justrollershades@gmail.com within seven calendar days of the carrier’s recorded delivery date. The customer must retain the product and packaging while the claim is reviewed.
Claims will be handled according to our Return and Refund Policy.
SHIPPING REFUNDS
Shipping charges are not refundable when an order has been correctly produced and shipped. Exceptions may apply when we cancel an order, are unable to ship an order, approve a claim involving the complete order, or when a refund is required by law.
CONTACT INFORMATION
JustRollerShades.com
Operated by New Port Blinds, Inc.
8260 Kristel Circle
Port Richey, Florida 34668
United States
Email: justrollershades@gmail.com
Phone: 727-841-6800