Refund policy
RETURN AND REFUND POLICY
Effective September 3, 2026
CUSTOM-MADE PRODUCTS AND FINAL SALES
Every shade sold by JustRollerShades.com is made specifically for the customer using the measurements, materials, colors, operating systems, and other options selected when the order is placed. Because custom-made products cannot be restocked or resold, all sales are final except when a product is damaged during shipping, defective, or manufactured incorrectly by us.
ORDER ACCURACY AND CUSTOMER RESPONSIBILITY
Before placing an order, the customer is responsible for reviewing and confirming all measurements, quantities, colors, fabrics, opacity levels, mounting choices, lift systems, control locations, roll directions, valances, bottom rails, motorization options, and shipping information.
Customers must follow our measuring instructions. JustRollerShades.com is not responsible for products that do not fit because of incorrect measurements, incorrect selections, misunderstanding of product options, failure to follow our instructions, or changes to the window or installation area.
A product that matches the specifications submitted with the order is not considered defective because it does not fit, the customer changes their mind, or the customer does not like a selected color, texture, material, or operating option.
By completing a purchase, the customer confirms that the order specifications have been reviewed and approved and that this Return and Refund Policy has been accepted.
CANCELLATIONS AND CHANGES
Cancellation or change requests must be submitted by email to justrollershades@gmail.com within three hours of placing the order. The email must include the customer’s name, order number, and requested change or cancellation.
Requests submitted within the three-hour cancellation period will be reviewed and, when approved, canceled or changed before production begins. After three hours, an order may enter production and cannot be changed, canceled, returned, exchanged, or refunded.
DAMAGED, DEFECTIVE, MISSING, OR INCORRECT PRODUCTS
Customers must inspect their order promptly after delivery. Visible shipping damage, missing items, incorrect products, or manufacturing errors must be reported to justrollershades@gmail.com within seven calendar days of the carrier’s recorded delivery date.
The claim must include:
• The customer’s name and order number
• A description of the problem
• Clear photographs or video showing the issue
• Photographs of the packaging and shipping label when shipping damage is involved
• Confirmation that the product has not been altered or discarded
Customers must retain the product and all packaging until the claim is resolved. A visibly damaged or incorrect product should not be installed.
If we confirm that a product was damaged during shipping, defective, or manufactured differently from the accepted order specifications, we will, at our option and as appropriate, repair the product, provide replacement parts, remake the affected product, or refund the purchase price of the affected product.
A remake will be produced using the original accepted order specifications. A remake claim cannot be used to request different measurements, colors, materials, or options.
When an issue affects only part of an order, the remedy will apply only to the affected product or component unless otherwise required by law.
RETURNS
Products may not be returned without written authorization from JustRollerShades.com. If a return is required to evaluate or resolve an approved claim, we will provide return instructions. Unauthorized returns may be refused.
COLOR AND MATERIAL VARIATIONS
Colors displayed on phones, tablets, and computer monitors may differ from the actual material. Customers are strongly encouraged to order material samples before purchasing custom shades.
Minor differences in color, weave, texture, opacity, or dye lot are normal characteristics of shade materials and are not considered manufacturing defects.
ITEMS AND CONDITIONS NOT COVERED
Returns, refunds, or free remakes are not available for:
• Incorrect customer measurements
• Incorrect options or quantities selected by the customer
• Changes of mind after the three-hour cancellation period
• Color or material preferences when the product matches the selection ordered
• Improper installation, alteration, misuse, abuse, or improper cleaning
• Damage caused by another person, contractor, installer, or unauthorized repair
• Normal material characteristics or reasonable manufacturing tolerances
• Products installed after a visible problem was discovered
• Labor, removal, installation, travel, or third-party service costs
PAYMENT DISPUTES
Customers should contact us before initiating a payment dispute so we can investigate and address the issue under this policy.
Initiating a payment dispute does not change the custom-made status of an order or create eligibility for a cancellation, return, or refund. When responding to a payment dispute, JustRollerShades.com may provide the financial institution with relevant order specifications, policy records, communications, production information, photographs, shipping records, and proof of delivery.
REFUNDS
Any approved refund will be issued to the original payment method. Processing time after issuance is controlled by the customer’s bank or payment provider.
LEGAL RIGHTS
Nothing in this policy limits any consumer right that cannot legally be waived.
CONTACT INFORMATION
JustRollerShades.com
Operated by New Port Blinds, Inc.
8260 Kristel Circle
Port Richey, Florida 34668
United States
Email: justrollershades@gmail.com
Phone: 727-841-6800